Effective Date: 20 November 2025 Vanilla-Solutions.com Operated by: Sole Trader (“Vanilla Solutions”)
1. Introduction
At Vanilla Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us. As a sole trader, Vanilla Solutions is committed to complying with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
2. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, email address, phone number, postal address.
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Business Information: Company name, job title, project details.
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Technical Data: IP address, browser type, operating system, device information, and cookies.
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Usage Data: Pages visited, time spent on the site, and interactions with our services.
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Communication Records: Emails, messages, or inquiries sent to Vanilla Solutions.
3. How We Use Your Information
We use your personal information to:
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Provide and improve our services (Apps, Web Design, SEO, CRM & ERP solutions).
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Respond to inquiries and provide customer support.
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Send updates, offers, and marketing communications (only if you consent).
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Maintain website security and prevent fraud.
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Comply with legal obligations.
4. Legal Basis for Processing
We process personal data under the following legal bases:
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Consent: When you opt in to receive marketing communications.
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Contractual Necessity: To deliver services you request.
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Legal Obligation: To comply with applicable laws.
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Legitimate Interests: To improve services and maintain security.
5. Sharing Your Information
We do not sell or rent your personal data. We may share information with:
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Trusted service providers (e.g., hosting, payment processors, analytics tools).
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Legal authorities if required by law.
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Business partners only with your consent.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights
Under data protection laws, you have the right to:
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Access your personal data.
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Request correction of inaccurate data.
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Request deletion of your data (“right to be forgotten”).
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Object to processing or restrict processing.
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Request data portability.
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Withdraw consent at any time.
To exercise these rights, contact us at: privacy@vanilla-solutions.com
8. Cookies & Tracking
Vanilla-Solutions.com uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.
9. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no online system is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
If we transfer personal data outside the UK or EU, we ensure adequate safeguards are in place, such as standard contractual clauses or equivalent protections.
11. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us to request deletion.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Information
If you have questions or concerns about this Privacy Policy, please contact:
Vanilla Solutions (Sole Trader) Email: info@vanilla-solutions.com Website: www.vanilla-solutions.com